In today’s generation, IT outsourcing is a popular solution for IT Service Management delivery. Organizations pay to service provider instead of running their IT internally moving away from capital expenditure to operational expenses. Reducing risks and unnecessary overhead of internal IT operations.
Bright sides of IT outsourcing includes transparent cost model together with pay-as-you-use model. On a shared platforms, service providers can reduce costs through bigger discounts from technology vendors, better joint capacity planning and higher resource utilization. Your organization also typically gets sort of IT governance model, ITSM processes and industry best practices, together with highly competent staff taking care of their infrastructure and services.
However as relationship with every other vendor or partner, this relationship can suffer for different reasons, and with growing importance of IT systems in support of business critical functions, bad relationship can have negative impact on your core business and operations.
We use our background from different IT Service Management providers in Europe, where we have been serving some of European TOP 450 companies to help organizations in all sectors drive their partnership with IT Service Management providers further. We offer a comprehensive service portfolio for organizations with outsourced IT Service Management as well as for companies who are preparing for transition from in-house IT Service Management to outsourced ITSM.
- Identification and assessment of current environment (in-house and outsourced)
- Analysis of current business needs, forecasting of future business needs and alignment of IT strategy with a business strategy
- Bid management, including development of Request for proposal and agreement template
- Solution design and architecture
- Transition management
- In-life management and vendor relationship management
- Auditing
Contact us to get more value from your outsourced IT Service Management.
